Job Description

Associate Patient Care Coordinator/Surgery Scheduler - Huntington Beach, CA at Optum summary:

The Associate Patient Care Coordinator/Surgery Scheduler manages surgery schedules, coordinates pre-operative appointments, and ensures patient authorizations are in place for surgeries. This role acts as a liaison between clinicians, hospitals, and surgery centers while adhering to HIPAA and safety regulations. It requires strong communication, organization, and basic medical terminology knowledge to support superior patient care and scheduling efficiency.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule : Monday to Friday, 8 AM-5 PM

Location : Onsite - 7677 Center Ave, STE 104 Huntington Beach, CA 92647

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each internal and external customer
• Manages designated employed provider’s surgery work lists
• Schedules patient surgeries according to department policies
• Coordinates and schedules pre-operative appointments with patients PCP office
• Coordinates and schedules pre-operative appointments with surgeon’s office, if needed
• Complete patient surgery letter timely and mail out to patient
• Ensures patients have approved authorizations prior to surgery date
• Acts as a liaison between clinicians and hospitals/surgery centers as needed
• Responsible for closing unused surgery schedules for assigned providers within 10 days of surgery date
• Coordinates opening/closing schedules with the regional Provider Schedulers and Site Administrators
• Always Adheres to Universal Precautions
• Always adheres to safety policies and procedures
• Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned

Required Qualifications:

• High School Diploma/GED (or higher)
• Beginner level of proficiency in Microsoft office applications (Word, Excel)
• Beginner level of knowledge of medical terminology
• Beginner level of proficiency handling multiple telephone calls
• Beginner level of proficiency with telephone skills and etiquette
• Beginner level of proficiency with verbal and written communication skills
• Ability to type 25 wpm

Preferred Qualifications:

• Bilingual – Spanish/English

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords:

patient care coordination, surgery scheduling, pre-operative appointments, HIPAA compliance, medical terminology, healthcare administration, provider liaison, surgical scheduling management, patient authorization, health information

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