Job Description

Job Description

Job Description

Position title: Amplify Alumni Success Manager

Overview:

Amplify Chicago (Amplify) is a wealth-building pathway integrating career and entrepreneurship for 21 to 30 year-old young men and women from the most resilient communities who have been disproportionately impacted by: violence, criminalization and the war on drugs, economic and educational disinvestment, and barriers to employment. Amplify Talent : 1) Secure growth potential career pathways driven by their interests, skills & passions, 2) Graduate with wealth-building mindsets, habits & skills, and 3) Are equipped to lead lives of freedom, self-determination and economic mobility.

Position description:

This Alumni Success Manager is a direct service champion responsible for implementing a dynamic program experience and building transformative relationships with young adults through Amplify Chicago at The Academy Group. The Alumni Success Manager is a key position in accelerating and meeting Amplify’s growth and impact goals. The Alumni Success Manager partners directly with and reports to the Senior Director of Programs, Amplify Chicago.

In this intensive direct service role, the primary responsibility is designing and implementing an Amplify success coaching (case management) model providing holistic support to Amplify Alumni as they transition from the 3 month program to the Amplify Alumni Network. All Amplify Alumni will have a personalized Amplify Action Plan, grounded in the Amplify Wealth-Building Index, for achieving their personal and professional goals. Additional responsibilities include program marketing, employer engagement, and crisis management to Amplify alumni across cohorts on their wealth-building journeys.

The Alumni Success Manager must have a track record of hustle and risk-taking. This position is an onsite culture and expectations keeper who makes sure the program is delivered relationally and with excellence.

It is essential that the Alumni Success Manager have an entrepreneurial mindset as this position may include supporting new programmatic and entrepreneurial efforts. Amplify is committed to an adaptive approach and strives to remain on the cutting edge of wealth-building innovations and opportunities.

KNOWLEDGE, SKILLS AND ATTRIBUTES:

• Experience and knowledge of resilient communities’ strengths, challenges and opportunities relating to the mission of The Academy Group and the objectives of Amplify Chicago.
• Demonstrated success designing and implementing trauma-informed success coaching (case management) models grounded in compassion, accountability and excellence.
• Demonstrated success developing caring, trusting, intentional, and reliable relationships with young adults ages 21 to 30 and their families.
• Demonstrated success providing personalized care, support, and challenge participants as they advance through the program model.
• Demonstrated success building case management tracking systems, logging data and reporting on trends.
• Demonstrated success building and maintaining a network of relationships with community-based resources and Community Based Organizations for talent referrals and other supports in reaching their goals.
• Demonstrated experience engaging young people and their families on-the-ground in their communities
• Strong interpersonal and human relations skills with the ability to be persuasive and compassionate.
• Strong organizational, strategic planning, and project management skills.
• Ability to manage autonomy and work under dynamic, evolving conditions; ability to handle multiple tasks simultaneously.
• Strong analysis and written skills; ability to operate a personal computer and various software systems.

RESPONSIBILITIES:

Transition talent into the Amplify Alumni Network:

• Provide success coaching (case management) to a caseload of Alumni who need continued and/or additional social, emotional, financial and employment support while transitioning into active status in the Amplify Alumni Network.
• Assist in managing the talent transition process from the 3-month core program to the opportunities available in the Amplify Alumni Network.
• Partner directly with Amplify program staff to ensure a personalized and relational transition for each talent based on their goals, including transitional assessments of stability and individual Amplify Action Plans.

Alumni program implementation:

• Partner with and support a caseload of Alumni in setting and pursuing their wealth-building goals (e.g. career pathway employment, saving and investing, asset building and physical and mental health).
• Provide individualized tiers of intensive success coaching support to Alumni who have completed the Amplify core program but continue to face challenges in transitioning into their chosen career pathways and/or reaching other personal and professional goals.
• Provide ongoing assessments, create Amplify Action Plans (aligned with the Amplify Wealth-Building Index) and track and coach talent toward action plan goals.
• Build a portfolio of holistic external resources and provide and manage direct referrals to organizations, resources and supports.
• Interface with employers and other external stakeholders to ensure talent success and employer/partner satisfaction.
• Provide crisis/emergency management support to talent/families as needed.
• Assist in planning and facilitating Academy Group-wide alumni network engagement sessions including both social (e.g. events, reunions) and individual goal-specific (e.g. home ownership, networking) opportunities.
• Partner with other Amplify staff and external consultants (e.g. therapists) as needed to provide a coordinated and streamlined continuum of care.
• Assist in the implementation of the Amplify Alumni Network with past and current Alumni members.
• Assist in tracking and reporting alumni performance data (e.g. employment, wealth-building index).
• Other cross-program duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university is required
• Minimum of 5 years experience with life (success) coaching, employment counseling and case-management
• Proven success with program development, ideally with young people who have been impacted by the criminal justice system
• Experience in trauma informed practices, restorative justice and/or cognitive behavioral theory a plus
• Life and/or work experience in the most resilient communities in Chicago required

LOCATION:

This position is based in Chicago.

COMPENSATION AND BENEFITS:

The Academy Group offers a competitive salary and comprehensive medical, vision, dental and 401K package.

HOW TO APPLY:

Please submit a cover letter and resume via Indeed.com

ORGANIZATIONAL INFORMATION:

The Academy Group

The Academy Group (AG) is a unique enterprise founded to realize the long-term potential of young people from underserved communities across the United States. Designed to tap into the deep wells of often overlooked talent that exists nationwide, the Academy Group empowers youth to thrive in school, work and life.

Amplify Chicago (Amplify) , as a unique initiative founded under the umbrella of The Academy Group and fueled by the same belief that talent is ubiquitous, launched our first pilot cohort in February 2019. Together, Amplify and The Academy Group will accelerate our impact by taking strategic advantage of economies of scale, shared learning and promoting cross collaboration.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds
• Occasional exposure to wet and/or humid conditions (non-weather)
• Frequently work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally loud noise (construction)

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Amplify Chicago/The Academy Group is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Academy Group does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

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