Job Description

The Advanced Field Service Engineer will be working within the Honeywell Industrial Automation (IA) business unit, specifically the Process Measurement & Control (PMC) Team for customer support, team support and functional excellence. This person is the face of Honeywell and will be working with customers and our internal organizations on problem resolution. The purpose of this position will be providing customer support, process and program management. The position will be located in Portland, Oregon.

You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced system issues experienced by our field team. You will support focus on accuracy, timely feedback, and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop standard work for our Field Organization.

You will report to our customer site located in Hillsboro, OR. In addition, you must be available to travel 50% of the time, as needed.

Key Responsibilities

• Ability to troubleshoot & solve complex problems
• Provide direct support to Internal & External Customers
• Facilitate issue identification and analysis; Investigate and resolve technical issues
• Provides timely, detailed and accurate reports on analysis work performed
• Demonstrates ability to handle challenging projects to ensure customer satisfaction
• Accountable for team technical competency & skills certification
• Interacts with multiple disciplines and personnel within organizations
• Effective written and verbal communication skills
• Highly motivated, organized and able to work independently
• A collaborative and cooperative attitude

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• • 5+ years of experience in manufacturing technical installations or engineering (electrical or mechanical devices) or completion of military technical training and field experience
• Strong knowledge of electrical and mechanical systems
• Proficiency in the Microsoft Office suite (Excel, Word, SharePoint, and PowerPoint.

WE VALUE

• Significant experience applying best practices
• Strong project management skills
• Experience in the industry is preferred
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com, SharePoint, SAP ECC & CRM, Excel
• Excellent organization skills
• An ability to train others
• An ability to motivate a team

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

Additional Information

• JOB ID: req483363
• Category: Customer Experience
• Location: HON LOC NOT AVAIL IN STATE,Oregon,Oregon,99999,United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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